Shipping policy

Last updated: 29 May 2025

At The Cultured Whey, we take great care in ensuring your order arrives fresh, safe, and on time. Please read our shipping policy below for full details on delivery times, costs, and how we handle your order.

📦 Where We Ship

We currently ship nationwide across South Africa.
Unfortunately, we do not offer international shipping at this time.

🚚 Delivery Timeframes

  • Processing Time: Orders are processed within 1–2 business days after payment confirmation.

  • Shipping Time: Once dispatched, orders typically arrive within 2–5 business days, depending on your location.

  • Remote Areas: Please allow extra time for rural or outlying regions.

💰 Shipping Rates

Shipping fees are calculated at checkout based on your delivery address and order weight.
We occasionally offer free shipping promotions—be sure to subscribe to our newsletter to stay informed.

🌿 Eco-Friendly Packaging

We use minimal, recyclable packaging to protect your order and reduce our environmental impact.

📍 Order Tracking

As soon as your order ships, you’ll receive an email with your tracking information so you can follow your parcel every step of the way.

❄️ Perishable Products

Because many of our products are raw and fermented, we pack them with care and recommend prompt refrigeration upon delivery.
Please ensure someone is available to receive your order, especially in warmer regions.

❗ Delivery Issues or Delays

If your order is delayed, damaged, or doesn’t arrive, please contact us right away at:

📧 hello@theculturedwhey.com
📞 +27 (0) 79 529 2314

We’re here to help and will work quickly to resolve the issue.

📍 Our Farm

The Cultured Whey
Oaklands Farm
Schaapdrift Road
Off the N3 Highway
Van Reenen, 3372
South Africa